MANAGEMENT TOOLS: E-CATS and KIT-FID
Our fully customisable multimedia platform is very easy to use. There are more than 500 on-line shops, 400,000 users and 2,000,000 connections every year. Its main capabilities are:
E-cats FRONT office:
- B2B and B2C on-line shop: online ordering and tracking in real time.
- B2B Marketplace: all the suppliers are connected to, and managed in a single online shop.
- Ordering in advance.
- Stocks: monitoring of stocks at the Point-of- Sale or regional platform.
- Evaluation: evaluation of products by the users, thanks to a scoring system.
- Study of profiles: Users, Head Office.
- Digital library: downloading of files, videos, documents…
E-cats BACK office: logistic management with a few clicks.
- Administration and management of databases in real time.
- Online reports and dashboards.
- Management of marketing or communication campaigns.
A second internal tool which VIVACE LOGISTICA-STACI offers to its customers is the so-called Staci KIT-FID, which reflects the customer relationship management established by Staci for the implementation and monitoring of the best-adapted logistic solutions.
Kit-Fid demonstrates our commitment to quality through the creation of specialised on-site teams (Customer Service Managers and an Account Manager) that guarantee the follow-up of each project or contract.
For each customer, STACI’s Kit-Fid also has steering committees, dashboards, KPIs and reports from the call centre.
- A dedicated team in the logistic centre
- Steering committees
- Performance indicators
- Quality reports
- Progress plans
- An internal call centre